Legal
Privacy Policy
Effective Date: 10 September 2026
TrueScent Flowers ("TrueScent", "we", "us" or "our") respects your privacy and is committed to protecting personal information provided through our website, quotation forms, communications and business interactions.
TrueScent Flowers operates from Agrotronics Building, Freight Road, JKIA, Nairobi, Kenya.
This Privacy Policy explains how we collect, use, store and protect personal information.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Name and position
- Company name
- Email address
- Telephone or WhatsApp number
- Country and business location
- Flower requirements
- Product specifications
- Quantity and frequency requirements
- Destination and delivery information
- Information provided through quotation or contact forms
- Communications between you and TrueScent
- Website usage and technical information
- Information reasonably necessary to respond to enquiries or provide services
We only seek information that is reasonably necessary for the relevant business purpose.
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Prepare quotations
- Assess flower availability and sourcing requirements
- Communicate regarding orders or potential orders
- Coordinate sourcing and export arrangements
- Provide customer support
- Improve our website and services
- Maintain business records
- Prevent fraud, misuse or unlawful activity
- Comply with legal, regulatory and contractual obligations
- Send business communications where permitted by law
Where appropriate, we may rely on consent, contractual necessity, legal obligations or legitimate business interests as the applicable basis for processing.
3. Business and Commercial Information
Information submitted through quotation or sourcing forms may contain commercially sensitive information.
We will use such information for legitimate business purposes, including assessing requirements, sourcing products, preparing quotations and coordinating potential transactions.
We do not sell customer information as a commercial data product.
4. Sharing Information
We may share relevant information with carefully selected third parties where reasonably necessary to conduct our business.
These may include:
- Flower growers or suppliers
- Logistics providers
- Freight and cargo providers
- Customs or regulatory service providers
- Technology and hosting providers
- Professional advisers
- Payment or financial service providers where applicable
- Government or regulatory authorities where legally required
We only share information reasonably necessary for the relevant purpose.
5. International Transfers
Because international flower sourcing and export involves international buyers and service providers, certain information may be processed or stored outside Kenya.
Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are in place for such transfers.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted over the internet.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business purposes, legal obligations, dispute resolution, record keeping or other lawful purposes.
Where information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it.
8. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Be informed about processing
- Request access to personal information
- Request correction of inaccurate information
- Object to certain processing
- Request deletion where legally applicable
- Request restriction of processing where applicable
- Request data portability where applicable
Some requests may be subject to legal or legitimate business limitations.
To protect personal information, we may need to verify the identity or authority of a person making a request.
9. Marketing Communications
Where permitted by law, we may send relevant business information, product updates, flower availability, market information or promotional communications.
You may request that we stop sending marketing communications.
Business or transactional communications relating to an existing enquiry, quotation or transaction may continue where reasonably necessary.
10. Cookies and Analytics
Our website may use cookies, analytics tools and similar technologies to improve functionality, security, performance and user experience.
These technologies may collect information such as browser type, device information, pages visited and general website usage.
You may be able to control cookies through your browser settings.
11. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
TrueScent does not control those third parties and is not responsible for their privacy practices.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
12. Children's Information
Our website is intended primarily for business and general audiences.
We do not knowingly seek to collect personal information from children for business purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or services.
The updated version will be published on this website with a revised effective date.
14. Contact Us
For privacy-related enquiries or requests, contact:
TrueScent Flowers Agrotronics Building, Freight Road, JKIA Nairobi, Kenya
Email: info@truescentflowers.com Telephone / WhatsApp: +254 701 017 333
15. Applicable Law
This Privacy Policy shall be interpreted in accordance with applicable laws of Kenya, including applicable data-protection legislation.
Where applicable, data subjects retain their statutory rights and remedies under Kenyan law.
Last Updated: 10 September 2026